See your browser's documentation for specific instructions. HP Customer Support. Select your model. How does HP install software and gather data? Are you working from home? Use this document to resolve an issue when the screen remains blank after turning on the computer.
If the computer does not turn on no lights or sounds or the screen displays an error message, go to Computer Does Not Start Windows 10, 8.
If after entering your password a blank screen displays with a blinking cursor, go to Black or Blank Screen with Blinking Cursor after Entering Windows Password. Step 1: Performing a hard reset Resetting the computer can resolve many issues that cause a blank screen. Step 2: Connecting an external monitor to test the display The screen might remain black when there is a corrupted graphics driver or a problem with the LCD display back light.
To test the display, attach an external monitor and restart the computer. This test is helpful if the display is black but you can hear that the computer is operating. Connect an external monitor to the notebook. If the computer screen does not display on the external monitor, press F4 or the key with this symbol until the screen image displays. If an image displays on the external monitor, there might be a graphics driver conflict with the notebook LCD display.
Download and install the latest graphics and chipset drivers for your specific computer. Contact HP for technical assistance or send the notebook for service. If you can hear sounds of operation but no image is visible on either display, go to the next step.
As long as the hard drive remains functional, you can recover and install the last good version of the BIOS. Use these steps even if you cannot see anything on the monitor :. While still pressing both keys, hold down the Power button for one second, and then release the Power button and the keys.
The power LED light remains on, and the screen remains blank for about 40 seconds. You might hear beeping sounds. If recovering the BIOS did not resolve the blank screen problem, continue to the next step. Step 4: Reseating the memory modules A loose memory module might cause your notebook to fail to start.Go to Solution. If this does not work, you will have to contact the HP Support team and probably send the device for service.
Updating just for updaing and just for using the latest verson is not solution. I tried the bios recovery from usb stick with the old bios version F.
Since this a different issue, I will start a new thread. Thank you for the clarifications for the reasons of updating. No, this is just a general recommendation that is listed in the HP article. Didn't find what you were looking for?
Ask the community or Ask the Virtual Agent. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again. All forum topics Previous Topic Next Topic. New member. Message 1 of 4.
HP Recommended. Operating System: Microsoft Windows 10 bit. II downloaded the program and ran the update, but there was no error, nor was the version of the BIOS changed.
The flashing procedure was reported to be successful. But upon rebooting the screen went black and nothing happened except for the noise of the fan and the hard drive spinning. What else can be done? Tags 2.
Level Message 2 of 4. Let me know how it goes. Message 3 of 4. Message 4 of 4.
With regards to the sound issue, I see you have created another topic. Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".We are experiencing longer than expected wait times to reach an agent.
This document describes troubleshooting steps for what to do when the computer boots to the black screen. If any files are saved on the USB drive, please backup your files first. In the InstallShield Wizard window, click Next to start to installation process. Figure : InstallShield Wizard. After reading the terms of the License Agreement, select I accept the terms in the license agreementand then click Next. Figure : License Agreement.
Figure : Save files in folder. Figure : Open. On the installation screen, type the USB disk drive letter, press enterand then press Y and enter to confirm. Figure : Enter the USB disk drive letter. Figure : Formatting complete. When the message The USB key drive now is ready to use displays, press any key to complete the installation. Figure : Press any key. On other computers, the Caps Lock and Num Lock blink at this time, but nothing displays on the screen. After three to five minutes, the message BIOS recovery is successful displays different models, this interface will be different.
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To perform a power reset on a laptop with a removable battery, use the following steps: Turn off the computer. Remove the computer from any port replicator or docking station. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers. Unplug the AC adapter from the computer. Remove the battery from the battery compartment. With the battery and power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.
Insert the battery and plug the AC adapter back into the laptop, but do not connect any of the peripheral devices. Press the Power button to turn on the computer. If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key. After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.
Your laptop has been reset.
HP Desktop PCs - Recovering the BIOS (Basic Input Output System)
Turn off the notebook. Plug the notebook into a power source using the power adapter. With the notebook off, press and hold the Windows logo key and the B key at the same time. This might take several minutes, and you might hear additional beeping sounds. If the issue persists after repeating the steps, skip to the next step to Download a replacement BIOS file. If the Power light turns off, the notebook has turned off because the Power button was held too long. Repeat the previous steps, making sure to hold the Power button for 2 to 3 seconds only.
Click Continue Startup to prompt the notebook to restart immediately, or allow the notebook to restart automatically when the timer reaches zero.I tried to download the 1. Any ideas will be appreciated. Go to Solution. BIOS Setup Options" text in lower left corner of screen, nothing else happens, I tried holding the windows and B key before powering then for a minute after powering several times, nothing happened. Do I have any other options to unbrick my machine? Any advice is appreciated.
If the above fix did not resolve your issue then perform the emergency Bios flush. When I do that I see a black screen with no graphics, just white ascii text characters at the bottom left of the screen.
In all cases I either got a black screen or I got the white text listed below in the bottom left corner of the screen with no graphics or background color or typical gui, just a black screen with white ascii characters. Pause Startup F System Information F Startup Check f3 black screen f4 black screen f5 black scren f6 black screen f7 black screen f8 black screen F Change Boot Device Order F System Recovery f12 black screen.
Theres still hope for your computer. Try performing Bios default. Earlier I mentioned to run bios defaults using ESC but you mentioned that you cant access it. So kindly access it again using the F10 button. After accessing the F10 button press F9 then press F10 again then save changes.
Observe if that will fix the issue. Next I see a black screen with white text at the bottom left edge of the screen"F I repeatedly tried downloading this tool on this page below to try to restore the BIOS with it. I tried downloading it from other countries' HP sites but the same thing happened. In addition to diagnostics, it now supports the recovery of a corrupted BIOS on supported systems.Last night I was using my computer and I turned it off, then then the following morning when I tried turning it back on, the screen is just black.
I can hear it turn on but the screen is black. Please let me know what I can do about this problem asap. Go to Solution. Hi Julissaxoxo. Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. Don't worry we'll work together to find a solution for you.
To provide you with an accurate solution, I'll need a few more details:. Have you recently made any software or hardware changes on the PC before the issue started? Did this happen after a power surge or power outage? In the meantime, let's try these steps here:. Perform a Hard reset on the PC:.
Completely resetting the computer can resolve many issues that cause a blank screen. Follow these steps to perform a hard reset:.
HP Notebook PCs - The computer boots to a black screen
Turn off the computer. Disconnect all peripheral devices and remove all USB devices and media cards. Disconnect the AC power adapter.
Press and hold the power button for at least 15 seconds. Reconnect the AC power adapter. Turn on the computer. If the blank screen issue is resolved, you are done. If the screen is still blank, continue with the next step to listen for computer beeps and look at the lights.
If the steps didn't work, use the below links for further assistance:. I hope this helps. Let me know how it goes for further assistance. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. Take care. Please check with the power options and ensure it's turned off under advanced options, that said, if the computer isn't turning on anymore or has a black screen on display even after a restart, please check with if there are lights on the device and if they are blinking capture the blink codesalso check if the computer is powered on, if not check with an alternate power cord and another monitor to identify the issue accordingly.
Skip this step if the computer does not enter sleep mode or if the computer wakes unexpectedly.Was doing updates and believe I was on the bios update and the system froze. Not thinking, turned off the PC which likely corrupted the bios. Getting 8 beeps and a black screen. Can't get to work. It only beeps after I do a change like remove the motherboard battery, move cmos pins etc. Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:.
So the troubleshooter is pointing towards using a recovery USB drive 8 beeps. It just extracts the files to my c: drive and then quits with no errors. Any idea how to get the flash drive created on another PC?
I'm afraid you cannot create a recovery media on an other computer in the hopes of using it on another device. If you are not able to create the recovery media, you may order on online: Click here for details. If the issue persists and you are not able to reinstall the OS, please Contact HP to have the device either repaired or replaced:. If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.
If I were to replace the bios on the motherboard with a new chip, would that work? If so, what's the model number of the bios chip for this board? However, according to your last response, you are referring to a BIOS Recovery and that's entirely a different story. And if that doesn't, you will need to Contact HP to have it repaired as we do not recommend or support replacing chips on the motherboard.
HP Notebook PCs - Computer Starts but Screen Remains Blank (Windows 10, 8)
Yes that's the part I'm seeking help on. I click next on the license and agreement page and then nothing happens. Need to know how to address that or if I can simply place the right files on fat32 formated USB stick instead. I recommend you contact HP phone support and they will assist you in this regard.
Here is how you can get in touch with the phone support. Open link: www. Enter Product number or select to autodetects. Scroll down to "Still need help? Complete the form to select your contact options". Scroll down and click on HP contact options - click on Get phone number. Take care. Thank you for posting in this thread.
HP Notebook PCs - Recovering the BIOS (Basic Input Output System)
Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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